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Common Questions (FAQ)
Common Questions
Common Questions (FAQ)
Common questions and answers
I lost my license number. How do I get it again?
I just ordered. Where is my license number?
I want a refund for one of your products.
How do I buy?
What forms of payment do you accept?
How many licenses should I buy?
Do you have an End-user License Agreement (EULA)?
I get a Windows Defender warning when installing. What should I do?
I do not know where to enter my license.
I just ordered your software. How do I download and install it?
My license number is not working.
I'm getting a new computer and want to move this application from my old computer to my new one. How can I do this?
Do you offer a bulk discount for multiple licenses?
Why does the order form pop up when I run your software?
Do you offer free updates for your software?
How long are licenses valid?
Is your software subscription based?
Can I download the software more than once?
My hard drive recently crashed. Can you resend my license number?
When I purchase, I need to fill out my contact and credit card information. What do you do with that information?
Do you have a DUNS number?
Do you have a Tax ID number?
Do you have a W-9, W-8BEN or certificates of residency form?
Can I purchase all Sobolsoft products at once?
How can I contact Sobolsoft?
I do not see your Add-in within Excel.
I have User Account Control turned on high. Do I need to turn it off?
Why can't I see text in some of the buttons?
Why are buttons missing at the bottom or the bottom appears to be chopped off?
The application is larger than my screen and I can't see all of it. How do I move it around?
I cannot uninstall your desktop application.
I cannot uninstall your add-in from Excel.
What versions of MS Office does your software work with?
Does your software work with Windows Vista, Windows 7 and Windows 8?
Does your software work with Office Starter 2010?
Does Sobolsoft software work with Linux or Mac?
I want you to create a software for me.
I need command-line support for one of your products.
Excel, Word, or PowerPoint Application freezes after clicking the "Start" button in the Sobolsoft application.
I'm getting an error message. Click here to show all.
I'm trying to manipulate files on a network and your software is giving errors.
How To Download and Install
Common Questions (FAQ)
Contact Sobolsoft Support
End-user License Agreement